Refunds & cancellations

This policy applies to paid Sitebloomcore engagements: store performance reporting, sales trend analysis, multi-store comparison briefings, and seasonal performance reviews. It does not cover software products or physical goods—we do not sell those.

Eligibility

Refunds are considered when we cancel an engagement we cannot deliver, when a deposit is paid for work that never starts due to our delay, or when a written scope is materially unmet. Preferences changing after delivery of agreed charts and narrative do not alone create a refund right.

Timeframe

Refund requests should be emailed to info@sitebloomcore.click within 14 days of the invoice or delivery date at issue, with the engagement reference and reason.

Full or partial refunds

• Full refund — if we cancel before substantive analysis begins, or if a deposit was taken and we fail to start within the agreed window without a client-caused delay.
• Partial refund — if work has started (intake complete, drafts in progress) but cannot be finished for reasons on our side; we retain a fair portion for hours already spent.

Non-refundable items

Completed report packs and briefings already delivered are non-refundable. Monthly reporting fees for cycles already delivered are non-refundable. Third-party meeting room costs booked at your request are non-refundable once incurred.

Work already started

Once sales files are ingested and draft charts exist, cancellation by the client typically forfeits the deposit and may incur a fee for analysis hours completed, capped at the project total.

Deposits

Project deposits (commonly 40%) secure the analysis window. Deposits become non-refundable after intake is accepted and analysis begins, except where we are at fault for non-delivery.

Cancellation & rescheduling

Client cancellations of a booked briefing with less than two business days’ notice may forfeit the briefing portion of that cycle’s fee. Rescheduling with at least two business days’ notice is usually free once per cycle.

No-shows

If your team misses a confirmed clarification call without notice, we send written notes asynchronously and treat the call entitlement for that cycle as used.

Process & timing

Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfer refunds may take longer depending on your bank.

Method

Refunds follow the original payment path (bank transfer or other method stated on the invoice). We do not issue cash refunds at the Wan Chai office.

Contact

Fu Yuen, Wan Chai, Hong Kong · +85228365889 · info@sitebloomcore.click